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FAQ

Q&A

Is Buying from Hibargain.com Safe and Secure?
Absolutely, first of all, the guys running Hibargain.com are decent and honest, Secondly, decent and honest people would not like to let others down and lose. And thirdly so that they can make your buying here totally safe and secure. In a word, we do a serious business, and we can do.

Does Hibargain.com Support Cash on Delivery?
Not yet, but maybe in future. Currently you have to pay the bill completely first by PayPal.

Payment Methods Accepted
Hibargain primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

What is Paypal?
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Hibargain staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Stand Air Shipping. We will refund you the difference in shipping fee.

Can Ship To PO Box and APO Addresses
We strongly recommend that you provide a physical address to facilitate order delivery.
If you really need to ship the package to a PO BOX then you will need to please select Stand Air Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.
We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses

If there is some problem receiving the delivery due to Customs?
Usually, when you import goods from Hibargain, the packet will be inspected by your local Customs office.
There's usually no reason to worry because:
Hibargain provides all the necessary paperwork for your shipment;
In most countries it's pretty easy to import most kinds of consumer electronics;
The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

If there is a question about your delivery:
Sometimes you may need to provide information to your local Customs office about the shipment you are receiving. Sometimes they will need you to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us immediately and we will provide you with a shipping invoice.
Sometimes the products need to be backed up with some kind of licence or certificate. In these cases, we are generally notified by the courier and we will handle it for you. If Customs contacts you about this, please let us know first and we will help you.

My tracking number is not working online, what should I do
For registered parcels, it will take 1-3 business days to process in postal system. Please be patient and try the tracking number again later.


Can I change or cancel my order and obtain a refund
if you need to change or cancel your order,please contact us asap,if the order is processed,we will change or cancel the order ,the time will be in 0-24 hours.
If the order has been paid and the shipment status is “shipped out”, we regret to inform you that we are unable to cancel or modify the order any more.


When will I receive my order

The delivery time will depend on the shipping method you choose as well as the current stock status.You can find more helpful information about our Shipping Guide on the following webpage:http://www.hibargain.com/shipping/

How can I receive the refund?
If the payment has been made via PayPal, then we can refund your payment to your PayPal account. It will be processed within 1-3 business days, following which you will receive a confirmation email from PayPal. If you paid by credit card, the bank will takes few days to process the refund to your credit card.